Shipping policy

•Shipping is FedEx 2Day® on live animals.

•Temperature must be below 90°F or above 40°F. If not or if temperatures fall outside those parameters shipping will be delayed until temperatures fall within those set parameters. The spider's health and safety are most important to me, and I will not ship with LAG under those circumstances.

•Live arrival guaranteed. You must check on spiders within 1 hour of delivery of spiders to make sure everything is ok. There is no LAG if your spiders were unopened and sitting for hours before you checked and opened the package.
• Orders generally ship the following Tuesday and/or Wednesday to get the animal prepped and ready for shipping.

•Even when paying for delivery, FedEx still experience delays sometimes.

•Accommodations should be made for delivery day in the event the box takes an extra night for delivery.

•If you can not be home for the expected delivery day and the day after, we recommend holding the box at a local FedEx hub for pickup at your convenience. Be aware that not all FedEx locations will hold live animals for pick up.

•Weather or temperature shipping delays may accrue in places experiencing harsh weather.

•Issues with shipment must be reported to us by 8 PM the night of delivery.